Please make your reservation at least 2 days in advance when you reserve by email. We will take reservations up until 4 hours before your appointment if you reserve by phone. Please note that depending on the availability, we may not be able to secure your appointment so we strongly suggest making a reservation at your earliest convenience.
Also, if you come in more than 15 minutes late to your appointment, we will have to shorten or cancel your treatment due to conflicts with other appointments.
If you'd like to cancel your reservation, please give us a call no later than 24 hours before your appointment. Please keep in mind that it is a cancellation fee of 100% treatment rate to be past the 24 hours.
We request for customers to call Kala Spa Honami at (808)944-0011 upon your arrival in Hawaii. If we don't hear from you, we may call you on your number in Hawaii so please make sure the contact number (hotel, etc.) in Hawaii below is correct. If we cannot get a hold of you, please note that we may have to cancel your reservation. If you'd like to cancel, please make sure to contact us no later than 24 hours before your appointment.