We've collected questions we most often receive from customers.
Please feel free to contact us if you have any other questions.
- I got suntanned in Hawaii. Can I still get spa treatment ?
- Can I go to the beach after treatment ?
- Can I come in with my makeup on ? Can I put makeup on right after the treatment ?
- Can I get treatment together with my companion ?
- I'm struggling with acne. Can I still undergo a spa treatment ?
- How much tip should I pay ?
- I'm a little nervous getting my first treatment...
- Do I need a reservation ?
- What is your cancellation policy ?
- How often should I come to get the most effect ?
- I have sensitive skin. Can I still get a treatment ?
- Is it effective even with one treatment ?
I got suntanned in Hawaii. Can I still get a spa treatment ?
Yes, you can. There are treatments you cannot receive depending on the condition but we also have skin tone brightening treatment so please feel free to consult us.
Can I go to the beach after treatment ?
Yes, you can still go to the beach. However, we do not suggest going to the beach for 24 hours if you undergo Platinum Polish treatment.
Can I come in with my make-up on ? Can I put make-up on right after the treatment ?
Of course. You can wear makeup and come in to the salon. Your makeup will come off during treatment so you can put makeup back on afterwards. (Please let us know if you'd like to keep your eye makeup.)
Can I get treatment together with my companion ?
Yes. Please come in together! We also have treatments specifically prepared for two.
I'm struggling with acne. Can I still undergo a spa treatment ?
Yes, you can. However, consultation may be necessary in some cases so please come in to our salon for a counseling session (free).
How much tip should I pay ?
In Hawaii, people generally pay about 15 - 18% of the total price as a tip.
I'm a little nervous getting my first treatment...
At Kala Spa Honami, we make sure to conduct thorough counseling and take great care of customers so that everyone can get treatments at ease. We clearly indicate the price as well but if you have any other questions or concerns on the treatment, feel free to consult us and make sure you understand completely before undergoing a spa treatment.
Do I need a reservation ?
We ask every customer to make a reservation in advance, so that we can provide treatment to each and every customer with great care.
What is your cancellation policy ?
Please call us to confirm your arrival in Hawaii at Kala Spa Honami, (808)944-0011.
Please note that if we are unable to reach you, we may have to cancel your reservation.
Also, if you'd like to cancel your reservation, make sure you give us a call no later than 3 hours before your appointment.
How often should I come to get the most effect ?
It varies depending on the customer's condition and the types of treatment you undergo. However, for the treatments we recommend having multiple sessions, it is most effective to undergo first 2 treatments within 2 weeks. It is our goal to eventually schedule you once every 4 weeks as maintenance on your skin turnover.
I have sensitive skin. Can I still get a treatment ?
At Kala Spa Honami, we will have a counseling session to determine the treatment plan together. We assure you with the treatment that is most suitable for your skin type !
Is it effective even with one treatment ?
It varies between individuals but we provide treatments which most customers are satisfied with.